Shipping
Book Hyperstore uses a number of different couriers who deliver safely and securely to your door. We do not make use of the Post Office, and require signature on delivery for all our orders.
We'll deliver your order by the Estimated Delivery Date provided in your order confirmation email. All delivery times are quoted on each product page, as well as during the checkout process.
Shipping costs are quoted according to the weight of the order, as well as as the customer's location. The shipping costs will be calculated and shown clearly during the checkout process. Shipping starts at R59.00 for Major Center delivery, and if you order 5 or more items, delivery is free.
You can also track your delivery at any time by selecting the Order from your Order History on your Book Hyperstore profile here.
This is the most current tracking information we have for your order. If this date changes, we'll let you know straight away by email or SMS.
Returns
We only order and ship brand new items, likewise we cannot take goods back "into stock" from customers, this saves future customers money as stock sitting on shelves impacts our cash flow, and is a cost most companies transfer to the customer. It also ensures customers receive only brand new sealed items. USA origin goods can be returned, but have to get back to the USA within 30 days of your original order date. The store will only refund the value of the item while all other costs including shipping, VAT, duties and our service fees are non refundable. You will also need to pay to send the goods back to the USA. This return is usually very expensive and results in a refund value far less than what is originally paid, and in your interest is discouraged.
All import items returned, due to the items no longer being wanted, will incur a mandatory 35% handling fee in addition to the return costs. Only items that are unopened in their original packaging may be returned
Opened, used and damaged goods and goods of a personal nature (jewellery, underwear etc) cannot be returned.
