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The Big Book of Customer Service Training Games (Big Book Series)

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Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Country	USA
Binding	Kindle Edition
Edition	1
EISBN	9780071501828
Format	Kindle eBook
Label	McGraw-Hill Education
Manufacturer	McGraw-Hill Education
NumberOfPages	224
PublicationDate	1998-09-22
Publisher	McGraw-Hill Education
ReleaseDate	1998-09-22
Studio	McGraw-Hill Education

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