The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Featured in STORES magazine by the National Retail Federation. Winner Foreword Reviews Book of the Year Award.
Does your customer service team hurt your business? Are you losing money as a result? Poor customer service costs U.S. businesses approximately $83 billion annually. It’s time to get that money back with excellent training anyone on your staff can learn in just 60 minutes or less.
Smile: Sell More with Amazing Customer Service is a quick, easy, unique and powerful training program packed with actionable tips, systems, and strategies. Bestselling author Kirt Manecke’s award-winning manual can transform your staff into superior customer service and sales professionals no matter what their skill level or experience. And here’s the best part: Smile is so easy to implement, you can get started on the training right away!
Smile is a quick 60-minute (or less) read. Anyone can read Smile and start delighting customers and increasing revenue TODAY. Packed with indispensable tips, proven techniques, and "must-do-now" strategies, Smile will help you generate immediate results.
The Smile method has been proven to work with businesses like Neiman Marcus, BancorpSouth, Ron Jon Surf Shop, and many others. Join the business revolution that’s improving both companies and lives.
If you want sales and customer service training that’s easy to understand and won’t take months to pay off, then you’ll love Manecke’s essential training method.
Country | USA |
Manufacturer | Solid Press LLC |
Binding | Paperback |
ItemPartNumber | black & white illustrations |
UnitCount | 1 |
EANs | 9780985076238 |
ReleaseDate | 0000-00-00 |