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Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

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Condition: USED (All books are in used condition)

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Authored and quality assured by itSMF UK.
This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus.
Part of a four-book series covering the Intermediate Capability syllabus.
A handy, portable, pocket-sized reference book, ideal for ITIL practitioners.
Country USA
Manufacturer TSO, The Stationery Office
Binding Paperback
ReleaseDate 2014-10-31
UnitCount 1
EANs 9780113314492

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