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Computers & Technology

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Service Management For Dummies

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The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Service Management For Dummies
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-usersâ€“both inside and outside the organizationâ€“is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Country USA
Brand Wiley
Manufacturer For Dummies
Binding Paperback
ItemPartNumber 978-0-470-44058-2
ReleaseDate 2009-06-02
UnitCount 1
EANs 9780470440582

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