☰

Business & Money

Management & Leadership

Leadership & Motivation

Managing Knock Your Socks Off Service

$ 49

Availability: Currently in Stock

Delivery: 10-20 working days

Condition: USED (All books are in used condition)

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Managing Knock Your Socks Off Service

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: * Find and retain service-oriented people * Understand customer needs, expectations and desires * Build a service vision * Design a user-friendly service delivery process * Involve and inspire employees * Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.
Country USA
Brand Amacom
Manufacturer AMACOM
Binding Paperback
ItemPartNumber 9780814432044
ReleaseDate 2013-05-01
UnitCount 1
EANs 9780814432044

You might also like...

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Coaching Knock Your Socks Off Service

Coaching Knock Your Socks Off Service

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Supervisory Management

Supervisory Management

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)