Designing Metrics: Crafting Balanced Measures for Managing Performance

Measuring Performance : Using the new metrics to deploy strategy and improve performance

Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success

Conducting Assessments: Evaluating Programs, Facilities, Agencies and Organizations

Key Performance Indicators (KPI): The 75 measures every manager needs to know (Financial Times Series)

Metrics: How to Improve Key Business Results

The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance

How to Measure Anything: Finding the Value of Intangibles in Business

Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

Crafting Strategy: Planning how you will prevail over competitors and obstacles