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Quality Control

Design and Management Service Processes: Keeping Customers for Life

$ 55

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Delivery: 10-20 working days

Condition: USED (All books are in used condition)

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Design and Management Service Processes: Keeping Customers for Life

In any business, customer satisfaction is the key to success. Not only does the product have to be reputable, but any service offered with it must be at least satisfactory. A valuable way to ensure satisfactory service is to design the service process. In order to do so, businesses need to know how to weigh the needs and desires of the customer against the capabilities and capacity of the service provider. By focusing on engineering process improvement and customer feedback, this study offers an explanation of how to design and maintain optimal service processes by illustrating many real and generic examples.
Country USA
Brand Prentice Hall
Manufacturer Prentice Hall
Binding Paperback
UnitCount 1
EANs 9780201633832
ReleaseDate 0000-00-00

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