Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

The Mobile Wave: How Mobile Intelligence Will Change Everything

Zconomy: How Gen Z Will Change the Future of Business―and What to Do About It

Drunk Tank Pink: And Other Unexpected Forces That Shape How We Think, Feel, and Behave

Obsessed: Building a Brand People Love from Day One

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey

Radical Uncertainty: Decision-Making Beyond the Numbers

This is Service Design Thinking: Basics, Tools, Cases

The Basic Laws of Human Stupidity: The International Bestseller

The Consumer Insights Revolution: Transforming market research for competitive advantage