What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)

Outside In: The Power of Putting Customers at the Center of Your Business

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions

Salesforce For Dummies (For Dummies: Learning Made Easy)

Contemporary Selling: Building Relationships, Creating Value

Remarkable Retail: How to Win and Keep Customers in the Age of Disruption

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The Power of Face Reading: A simple illustrated guide to understanding our universal language

The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business