The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

ISE Customer Service Skills for Success

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

Cases in Public Relations Management: The Rise of Social Media and Activism

What Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service Sales

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone (The Introvert’s Edge Series)

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Active Listening [3-in-1]: 113 Techniques & Tips to Improve Your Relationships through the Art of Empathic Communication. Make People Feel Heard, Understood, and Valued by Asking the Right Questions