The Disease To Please: Curing the People-Pleasing Syndrome

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

7L: The Seven Levels of Communication: Go From Relationships to Referrals

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy

Delivering Happiness

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results