Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Fans First: Change The Game, Break the Rules & Create an Unforgettable Experience

Expert Secrets: The Underground Playbook for Converting Your Online Visitors into Lifelong Custo mers

Fish!: A Proven Way to Boost Morale and Improve Results

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

7L: The Seven Levels of Communication: Go From Relationships to Referrals

You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling